Serve as primary technical, use of application, and resource support person for AFSC’s online constituent relationship management (CRM) system. Provide a technical resource to AFSC’s programs and/or administrative projects and active involvement throughout the implementation of projects and post production processing. Support and train CRM users throughout the organization. Maintain accuracy of constituent data stores within the online CRM system. Monitor and/or execute the integrity of data transfers between the online CRM system and other systems used for constituent data storage within the organization. Project plan and execute data imports, exports, and targeted segmentation queries for online communications. Convert CRM data into easily read reports for review - based on reports and an understanding of emerging best practices, make suggestions and implement new uses of the system to increase AFSC’s online effectiveness. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
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